• yeshlee
  December 12th, 2008 at 10:00 pm

  I purchased two bags from Vegan Queen. One bag has been great and there have been no problems. The other bag, the Imperial Bag, costing $896 fell apart after one use. I used the bag one time–inside was my wallet. The next time I used it I notice one of the straps had popped off and that there was a hole along a seam on the other side. I called Evelina (Vegan Queen) to ask about a replacement. She was unapologetic and told me to send her pictures which I did. She then told me to send the bag back. I asked if, since the item was defective, if I could be reimbursed for shipping and she replied, “not really…” I then expressed concern over her customer service and heard nothing from her. I then asked for a refund due to lack of communication. Over the next two weeks I was unable to get Vegan Queen to communicate effectively.

  I contacted VQ after the bag had been returned (I had tracking through UPS) and asked when my paypal account would be refunded, to which she replied, “at the end of the week.” When that came and went I wrote again, saying I hadn’t received the refund. I then got an email saying, “you are eligible for a full refund minus any shipping costs for VQ bag in perfect condition …it must be unworn…otherwise VQ will have to charge you a fee! …$150″ This–two weeks after I first contacted her–was the first I had heard of this. It also is not listed on her website. Not only did she do this–refund my money minus $150–but she processed the refund as a payment through PayPal, which means that I was charged seller’s fees. I contacted her about this problem, but of course, have heard nothing from her. I filed a dispute through PayPal to which she did not respond, then escalated to a claim. I have not got my money back.

  I have also been in contact with one of her distributors who has since decided to stop carrying her line, due in large part to my experience. I wrote to the PR people listed on her website and they contacted me immediately and apologized for my difficult experience but told me that they no longer work with Vegan Queen. I went to her website and clicked on “contact” then called the number listed under “sales inquiries” but they didn’t seem to know much about the brand. So basically the contact info listed on her site is not valid.

  I really wanted to support this company, and throughout this extremely stressful process, I kept hoping Evelina would do the right thing. The idea behind the line is wonderful and the bags are beautiful. I’m not necessarily calling the quality of the bags into question, but exercise extreme caution if you decide to purchase a VQ bag. Do it through a distributor with a good reputation and good customer service. Make sure they will stand behind the quality of the bag, because Evelina will not. I urge you not to purchase a bag through the Vegan Queen website as I did. If you happen to have any problems, you will likely be treated the way I was treated. There is nothing luxurious about being treated disrespectfully and having your hard-earned money stolen!

• Andi
  December 15th, 2008 at 7:05 am

  Buy these bags at your own risk!!
  http://girliegirlarmy.com/blog.....kin-mamas/

• kikikoo
  January 14th, 2009 at 8:52 am

  I worked for Vegan Queen, and the experience was horrible . had to deal with stalking high end dept stores and celebs . Evelina is either under the influence or someone with severe bi polar tendencies. she is very rude and demanding and stressful to be around. Im so sorry to those who have been affected buy this company and who have came in contact with this crazy individual. DO NOT BUY VEGAN QUEEN BAGS!!!!!!!!

• Sara Ost
  January 14th, 2009 at 8:59 am

  Interesting. Thanks to all who commented. Has Evelina defended herself anywhere? There’s quite a bit of negative feedback online.

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